CHRISTIAN LEIGH
Embedded Files
The TechEase New Hire Onboarding course is a self-initiated case study I developed to showcase my instructional design and technical writing skills. While TechEase is a real company, this course was not developed for them, nor was it created as part of a client project. Instead, I used AI as a support tool in place of a subject matter expert to generate insights on company performance and training needs. This approach allowed me to apply the ADDIE model to create a learning solution that reduces the time new hires need to get up to speed while improving overall performance rates.
I enjoyed the challenge of designing this course in Articulate Rise and customizing visuals to enhance engagement. This project not only highlights my ability to create user-friendly training experiences but also demonstrates my ability to problem-solve, design effective learning solutions, and adapt to new technologies.
Tools Used
Articulate Rise, Adobe Illustrator, Adobe Express, Google Forms
ACTIVE ENGAGEMENT
ACTIVE ENGAGEMENT
I determined the need to provide an interactive hotspot to make navigating the knowledge database more intuitive and user-friendly. This project highlights my ability to customize graphics and create functional prototypes that enhance information accessibility. By integrating interactive elements, I ensure that users can quickly locate key information, improving efficiency and engagement in the learning process.
Tools Used: Adobe Illustrator, Adobe Stock Images
This video was created using Adobe Exchange to introduce the LEAD method for effective communication. Designed with adult learners in mind, this video includes royalty-free music and high-quality video clips to enhance active engagement and retention.
SCENARIO-BASED LEARNING
SCENARIO-BASED LEARNING
This scenario-based learning experience was developed to help new Customer Service Agents navigate real-world interactions with confidence. Through interactive examples, new hires get to apply company values and protocols in a safe, guided environment.
This scenario block was built following the ADDIE model to ensure effectiveness. In the Analysis phase, I identified the need for a more hands-on approach to reinforce decision-making. During Design and Development, I crafted realistic challenges where employees explore prioritizing customer support tags and responding to escalations. The Implementation phase allowed new hires to engage with these interactive scenarios, gaining immediate feedback to build confidence. Finally, through the Evaluation process, I ensured that this method helps employees apply company policies in practical, real-world situations.
By integrating real customer interactions and decision-making opportunities, this scenario block bridges the gap between training and on-the-job performance, helping employees feel prepared to support customers with clarity and professionalism.
DEVELOPMENT & IMPLEMENTATION
DEVELOPMENT & IMPLEMENTATION
Clear, accessible guidance is essential for new Customer Service Agents handling customer escalations. To support this, I designed a job aid that serves as a quick-reference guide for navigating the company’s escalation protocol. Integrated into the training course as a downloadable PDF, this infographic provides agents with on-the-spot clarity and can be used as a desktop background or a printed reference.
Tools Used: Adobe Illustrator, Adobe Stock Images
EVALUATION
EVALUATION
Effective learning doesn’t end when the training does. I designed this feedback form to assess employees’ understanding through a scaled survey while providing space for additional comments and questions. By gathering insights directly from learners, this form plays a key role in the Evaluation phase of the ADDIE model. It ensures that training materials are clear, engaging, and truly meeting employees’ needs.
Tools Used: Google Forms
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